We all know that life is busy and unpredictable at times so we operate a 24 hour cancellation policy for all bookings – Physiotherapy, Rehab therapy, Massage, Pilates 1 to 1 and classes. All cancellations or changes should be communicated to our reception (by phone or email) or can be managed online for Cliniko bookings or via Mindbody for classes at least 24 hours prior to your booking.
- Late cancellations: Cancellations or changes made within 24 hours of the booking are considered late cancellations and you will be charged in full or processed from your pre-paid credit.
- Early cancellations: Cancellations or changes made before 24 hours of the booking time are considered early cancellations and are eligible for a full credit.
- Missed appointments or classes: or what we call ‘did not attends’ (DNAs), also result in a charge for the full cost of that appointment or class.
Please arrive 5 minutes before class or your appointment and check in with our reception. In the case of classes, for safety reasons, you will be not permitted to join class if you are more than 10 minutes late. For 1 to 1 sessions, our instructors will allow up to 30 minutes for late arrivals.
Lateness of more than 10 minutes for a class or 30 minutes for a 1 to 1 will result in a loss of private credit and access to session.
We operate a wait list for all classes so that when a class is full, you can book yourself onto the waitlist. If you put yourself on the waitlist you should plan to attend class. You can join the waitlist for any class up to 1 hour before the start time of class.
All APPI service and class packages are subject to the terms of their validity period as follows:
Pilates one to one 5 pack – 3 months
Pilates one to one 10 pack – 6 months
Pilates one to one 20 pack – 6 months
Circuit or reformer class 10 pack – 6 months
Circuit or reformer class 20 pack – 6 months
Circuit or reformer class 50 pack – 12 months
Studio class 10 pack – 6 months
Studio class 20 pack – 6 months
Studio class 50 pack – 12 months
Exchanges and Returns
All APPI services and packages are non-refundable or exchangeable. All sales are final. APPI does not offer returns or refunds to original form of payment. Exchanges for the same value may be made for credit within 14 days of purchase.
30 days rolling contract
2 month minimum commitments
30 days cancellation notice
No joining fees
Contract renews automatically after the first 12 months if no cancellation notice has been given.
You can pause your membership for one complete billing cycle, once within a twelve month subscription. You must notify us by emailing firstname.lastname@example.org seven days before your billing date. Your membership can only be paused for a month at a time, not for specific days or weeks. You may not freeze your membership during the first two months of your subscription.
Class cancellation policy
Our classes are offered when there is two or more attendees for in studio classes and three or more attendees for online classes. To ensure we continue to support at the right level our class teachers, classes which do not meet these minimum numbers, will be cancelled and you will be provided with 24 hours notice.
Children under the age of 16 years are not permitted into classes unless they’re booked into our kids or teens classes or 1 to 1 sessions. In the event of unforeseen circumstances where you have to bring your child to the studio, you are responsible for supervising your child and respecting your fellow clients.
Children under the age of 18 attending for an appointment should attend with a parent or guardian. Where this is not possible, APPI will provide a chaperone. A child between the ages of 16 – 18 may decide upon themselves to decline a chaperone, which will be noted. However, the treating therapist has the final decision over the presence of a chaperone. If the child declines a chaperone when the treating therapists requests a chaperone’s presence, the appointment will be rescheduled to accommodate the attendance of a parent or guardian.
If you feel you would like a chaperone present at your consultation please either inform reception or speak to your clinician who will be more than happy to arrange this for you.
Prenatal and postnatal
If you are pregnant, we advise you to undertake private sessions with one of our specially trained Pilates instructors. However, our prenatal and postnatal classes are also available specifically for you to enjoy during and after your pregnancy. In these classes, expert instruction from qualified teachers is provided to ensure you exercise in a safe and effective manner.
Prenatal clients are recommended to participate in prenatal classes from the second trimester onwards.
Postnatal clients are required to receive verbal permission from their obstetrician, General Practitioner, or midwife prior to commencing Pilates.
You will be required to complete our specialised Medical Form and either our Pregnancy or Postnatal exercise form prior to attending to attending your Pilates assessment or first class.
At APPI, we’re committed to providing a safe, supportive and inclusive environment and have a zero tolerance policy against hate speech, discrimination or harassment based on sex, colour, race, religion, age, disability, marital status, or any other status protected by applicable law.
At APPI, we think and act with positivity, consideration and mutual respect for others. We have a zero tolerance policy against harassment towards any APPI staff member, student or fellow client. Such behaviour may result in you being ask to leave APPI.
Harassment is defined as any act or behaviour that annoys, threatens, alarms, or instills fear in a person based on a protected characteristic, including their race, gender, religion, age, national origin, or disability which affects the person’s learning opportunities, or unreasonably interferes with the person’s work performance, or has the purpose or effect of creating an intimidating, hostile or offensive environment.
We kindly ask that for your safety and security and out of respect for the instructor teaching, you keep your phone stored. Unless in cases of emergency, please leave your phone with your belongings while attending your class or appointment.
For safety and hygiene, socks are required for all classes and appointments. Grip socks are encouraged and are available for purchase at reception.
APPI is not responsible for personal items. All lost property will be donated/disposed of on a monthly basis.
We are cashless. Please remember to bring your contactless payment card or pay online for classes.
APPI does not allow pets into the centre for hygiene, health and safety reasons.