APPI Clinics are a proud network provider for Bupa and AXA PPP, and are recognised by all other major insurance companies. Here’s what you need to know about having a Physiotherapy appointment with us when billing through your insurance provider.

Before a Physio appointment

  1. Let our friendly reception team know your Bupa or AXA membership number.
    If you’re with any other insurance company, just make sure you’re covered for the treatment you’re about to receive.
  2. Bring along any referral letters, scans, reports or other documents you may have to give us a good understanding of your presenting condition.
  3. Payment is required at the end of each treatment session – unless you’re with Bupa or AXA. Patients with other health insurance policies are asked to reclaim their fees directly from their insurer. We’ll issue a fully detailed receipt at the end of your session – all you need to do is send it to your insurer to reclaim your fees. (This really is a super easy process.)

It’s also important to note you can only claim for Physiotherapy treatment – you’re not allowed to use your private health insurance for Pilates services, 1 to 1, classes, Yoga, Barre, massage or any of our other non-medical services.

Bupa and AXA PPP Health Insurance in detail

We bill Bupa, Bupa International, AXA PPP and AXA PPP International directly on your behalf. Though please note there may be a shortfall that you’re liable for if your policy doesn’t cover the treatment we bill for. Many policies have an initial excess of £100 or thereabouts so please make sure you’re familiar with your policy details. Please note APPI can’t be held responsible for any fees your insurer does not cover.

Please advise APPI Clinics of your intent to use your private health insurance – as any treatments prior to this notice will have to be paid by yourself and aren’t refundable or able to be back dated to your insurance company.

Before you come in for your initial appointment we’ll need to know:

  • your up-to-date membership number and pre-authorisation number from your insurance company
  • about any other limitations on your policy that may affect what the insurance company will pay for (i.e. your excess amount and the amount of money or the number of sessions that has been approved)

On occasion, health insurance companies like Bupa and AXA PPP may reject an invoice we send them. This may be due to:

  • an excess on your policy
  • a limit on the total amount you can claim in one policy year
  • having had more sessions than your authorisation was for

Please note in these instances you’ll need to pay the difference owed to APPI directly.

Our usual cancellation policy also applies for these appointments.  We require 24 hours notice to cancel your appointment.  Failure to do this will require full payment from the client.  Please note that your insurance company will not pay the cancellation fee.